Our Returns Policy
- Items must be returned within 14 days of receipt for a refund or 28 days for an exchange. Please DO NOT return any items after 28 days, unless advised to do so by one of our customer services agents. If you decide to return your item(s) after the 28 day period, we will hold them for up to 7 days, which enables you to arrange a courier to collect it/them. After 7 days, the items will be disposed of. We will not be responsible for financing the cost of returning these items back to you. Please ensure you email firstname.lastname@example.org to inform us of any collections. Failure to do so may result in the collection being refused.
- Items must be unworn and unwashed, with their tags still attached. Any items returned washed/damaged/clearly used/with tags removed will NOT be accepted, and your refund/exchange/voucher code will be refused. Any items we receive that we believe have been tampered with will be held at our warehouse for 7 days to give you the opportunity to arrange a courier to collect them, after which point the items will be disposed of. We will not be responsible for financing the cost of returning these items back to you. Please ensure you email@example.com to inform us of any collections. Failure to do so may result in the collection being refused.
- Once an item has been returned for an exchange or voucher code, any further returns of the exchanged item, or any item purchased with the code, can ONLY be credited with another voucher code or exchange for its value. Refunds can only be processed for an exchange item if the original was faulty or the incorrect item was sent to you.
- Sale items are non-refundable, however we do offer exchanges and voucher codes.
How To Make A Return
Please follow the returns instructions on the returns slip you receive with your order. Please note - you can only make a return if your item(s) is in it's original condition; unworn, unwashed, with their tags still attached. ALL ITEMS MUST BE RETURNED USING ROYAL MAIL. IF YOU ARE RETURNING ITEMS FROM OUTSIDE THE UK PLEASE CONTACT US FIRST.
We are sorry to hear this. If you receive a faulty item from us, please contact our customer service team within 30 days of receipt of the faulty goods. You can do this by emailing firstname.lastname@example.org
How Long Does The Return Process Take?
When we receive your returned item(s), they will be checked and placed onto our systems. We will then email you to say that your refund or exchange has been processed. Please note it can take 8-10 working days for returns to be processed and a further 7 working days for payment to show in your account, depending on the card issuer.